Update 18/3/2020 We currently have members of our team off work as a result of being unwell or self-isolating – this clearly affects our ability to maintain our service.
Please be patient with staff who are doing their very best. We are receiving very large numbers of requests for medication – much more than we would normally expect. Many of the requests are a long way ahead of when they are due. Please DO NOT order medication too soon and please do not stockpile. Patients who are ordering too much or too early are putting the health of others at risk. We are receiving a lot of medication requests on paper – we want to reduce that as much as possible to protect our staff. As an emergency measure we will now take prescription requests by telephone if really necessary (this was stopped previously as a result of national safety guidelines).
We would prefer online requests or using Engage Consult on our website or email to email@example.com Obviously our staff shortages mean that answering the phone to take medication requests will take them away from other tasks.
If you have been allocated a time for a face to face appointment please do not arrive too early for the appointment – you will either have to wait in your car or outside the building. We do not want the waiting room full of patients as it places patients and staff at risk. Some patients coming to the Health Centre will have underlying health conditions that place them at high risk and we do not want them to have to share a waiting room with other, potentially infectious, patients. If you have symptoms of Coronavirus (COVID 19) – please stay at home and manage your illness there. If you are getting worse you should contact 111 – DO NOT COME TO THE HEALTH CENTRE Thank you again
NATIONAL EMERGENCY: COVID-19
We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.
- The practice will be strictly reviewing all patient requests
- We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.
- If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
- If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. Ring the doorbell available to alert the surgery of your arrival.
Many conditions are able to be safely dealt with during a telephone appointment.