This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Ilchester Surgery will be closed on Friday the 3rd of April due to essential building works. Buttercross Health Centre is open as usual.

NATIONAL EMERGENCY: COVID-19

PATIENT NOTICE

 

We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.

 

  • The practice will be strictly reviewing all patient requests

 

  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.

 

  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  •  
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. Ring the doorbell available to alert the surgery of your arrival.

 

Many conditions are able to be safely dealt with during a telephone appointment.

 

Patient Survey

patient surveyWe would like to know how we can improve our service to you and how you perceive our surgery and staff. 

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

Many thanks for your assistance


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website