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Noticeboard

Buttercross Health Centre is open as usual over the bank holiday weekend

NATIONAL EMERGENCY: COVID-19

PATIENT NOTICE

 

We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.

 

  • The practice will be strictly reviewing all patient requests

 

  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.

 

  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  •  
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. Ring the doorbell available to alert the surgery of your arrival.

 

Many conditions are able to be safely dealt with during a telephone appointment.

 

APPOINTMENTS SYSTEM

 

                         Ask My GP Banner

 

askmyGP - An exciting new system to support patients. From Thursday 30 January 2020, Buttercross Health Centre and Ilchester Surgery will be using askmyGP to manage all patient requests. Using askmyGP will ensure equity between patients by allowing the GPs to assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging. Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery. We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all. For more information regarding askmyGP see https://askmygp.uk

Ask My GP Banner

 
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