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Noticeboard

Ilchester Surgery will be closed on Friday the 3rd of April due to essential building works. Buttercross Health Centre is open as usual.

NATIONAL EMERGENCY: COVID-19

PATIENT NOTICE

 

We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.

 

  • The practice will be strictly reviewing all patient requests

 

  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.

 

  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  •  
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. Ring the doorbell available to alert the surgery of your arrival.

 

Many conditions are able to be safely dealt with during a telephone appointment.

 

Order prescriptions using the NHS app

https://www.youtube.com/watch?v=sVM2H6-cW1Y&feature=youtu.be

Download the NHS app on the App store (Apple)    Download the NHS app on Google Play (Android)

Patient access

The patient Access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct any problems on your account.

Please contact  them on the link below if you are having problems logging in. They will look at your account to diagnose your problems and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account here after they have done this. They get back to you within 48 hours and can help diagnose a problem on your account that we have no access to deal with here.

Please follow the link for information or for help if you are having problems logging in please contact Patient Support in the 1st instance on https://support.patientaccess.com/

Email:  ssupport@patientaccess.com

Repeat Prescriptions

medication4We aim to provide a repeat prescription within 1 week.  This period is required to to process your repeat prescription request, re-issue, verify and to be review and signed by your doctor. 

Please order in good time and do not expect to collect a prescription the same day that you order it. 

We have a dedicated prescribing team available to help with any prescription queries. You can also order your prescription using this email.

Please contact them on somccg.shsmmt@nhs.net

Prescriptions can now be sent electronically to the Pharmacy of your choice to be collected at a convenient time for you:

for more details please ask at Reception.

Medicines for Self-Care

Somerset Clinical Commissioning Group supports any GP practice that decides to reduce their prescribing of medicines which have limited clinical value or are more suitable for patients to buy for themselves:Pain killers for minor aches and pains

  • Soluble pain killers (because of high salt content)
  • Hay fever preparations
  • Cough and cold remedies
  • Nasal decongestants (and Sterimar)
  • Tonic, vitamin, and health supplements
  • Antiperspirants
  • Homeopathic remedies
  • Treatments for non-serious constipation or diarrhoea
  • Ear wax removers (a few drops of olive oil is just as good as anything on prescription)
  • Treatments for minor facial spots
  • Threadworm tablets
  • Lozenges, throat sprays, mouthwashes, gargles and toothpastes
  • Slimming preparations (except within national guidelines)
  • Creams, gels, oils and dressings for minor sprains, sports injuries and scars
  • Indigestion remedies for occasional use
  • Creams for bruising, tattoos, varicose veins and scars
  • Nappy rash barrier creams
  • Hair removing creams
  • Head lice lotions and shampoos (wet combing is recommended)
  • Athletes’ foot creams and powders
  • Topical treatments for vaginal thrush
  • Treatments for fungal nail infections
  • Moisturisers and bath additives for minor dry skin conditions
  • Travel medicines
  • Foods and toilet preparations except where clinically indicated e.g. gluten-free cakes, cake mixes & luxury biscuits; sip feeds; ready-made thickened juices; soya milks and sun creams

Why? This decision has been taken because:

  1. Many of these products are cheap to buy and are readily available along with advice from pharmacies, as well as shops and supermarkets (which are often open until late).
  2. Some of them do not actually work very well, e.g. cough syrups.
  3. In Somerset we spent almost £4million last year on these medicines. This money could be better spent on treating more serious conditions such as cancer and heart disease.
  4. In some circumstances your doctor can still prescribe these medicines on the NHS if they believe a true clinical need exists. http://www.selfcareforum.org/.

For more information from the National Health Service on conditions, treatments, local services and healthy living please visit the NHS Choices website: www.nhs.uk/Pages/HomePage.aspx 

 
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